Customer Success Manager (SaaS)

About Loyal Guru

Loyal Guru is a Barcelona based company founded in 2016 with the mission of improving the way supermarkets and retailers interact with their customers by combining consumer data, analytics, and personalized omnichannel offers.

We like empowering our customers with smart tools that make every interaction with their clients smarter, more profitable, and, the purchase experience better.

Our people are our greatest asset! We are also committed to creating a unique workplace to explore everyone's potential where collaboration and teamwork make the difference in our cross-functional teams.

The job purpose and the challenge:

We are looking for a passionate and resolutive person who would go the extra mile, to join Loyal Guru as a Customer Success Manager. Ideal candidates will have a minimum of 3 years’ experience and specialize in SaaS

What your daily work will look like:

  • Manage up to 10 accounts making sure that the product and service are meeting the customers' expectations.
  • Lead and follow up on the on-boarding process and platform training. 
  • Assist customers as needed with setting up and navigating programs or software associated with our product.
  • Execute specific actions and campaigns that our customers define
  • Deliver monthly follow up of KPIs and detect red flags regarding business activity
  • Guarantee our customers are receiving appropriate support from all areas of the business and follow up every issue.
  • Develop the ability to make contributions and proposals to make the product better from a customer/user point of view. 
  • Understand customer needs and identify up-selling opportunities to work alongside the Account Executive
  • Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.

Your Background:

  • + 2 / 3 years of previous experience as a Customer Success Manager in SaaS B2B companies.
  • English and Spanish proficiency is mandatory
  • Proficiency in Excel. Controlling other analytical tools is a plus 
  • Bachelor's degree in business, economy, or any related field. 
  • You have a very analytical mindset and an eye for detail 
  • Excellent communication and negotiation skills and a customer-oriented attitude
  • Customer oriented person with a strong focus on results

The following knowledge will be a plus (not mandatory)

  • Background in tech companies are a plus
  • Studies in a business-related field are a plus

Your personality:

 We are proud of having such an amazing team!

We are humble, engaging, and easy-going people with a collaborative mindset. Although we work really hard, there's still a place for fun.

We expect our new teammates to have the same philosophy. So if this is you, don't hesitate and apply. Continue reading and you'll find more incentives ;-)


 Due to Covid reasons, we made some changes. We hope to bring everything back after the pandemic situation ends ;-)

  • Career plan and professional growth
  • Half-paid health insurance
  • Flexible schedule and shot workdays on Fridays
  • 25 days of paid vacation
  • English lessons with a native teacher: we have different levels!
  • Team building activities every quarter
  • Pizza Sprint and beers @ the office
  • Crossfit and Yoga lessons

Or, know someone who would be a perfect fit? Let them know!

Some of the benefits at Loyal Guru

Due to Covid reasons, we made some changes. We hope to bring everything back after the pandemic situation ends ;-)

  • Career plan and professional growth

    Let's discover what your strengths are and how you can give your best!

  • Healthy snack at the office

  • Beers @ the office

    Free crafted beers sessions on Fridays with your work colleagues. Because not everything is just about work!

  • Half-paid health insurance

  • 25 days of paid vacation

  • English lessons

    Different level group lessons with a native teacher

  • Team building every quarter

  • Pizza Sprint

    Every two Fridays after de sprint review, join the team in a meal and enjoy the great company

  • Crossfit and Yoga lessons

    Group sessions with nice personal trainers

Our commitment to you

Our people are our greatest asset.

We do believe that brilliant ideas and good performance are the result of talented people with strong values and a sense of team union. 

We are committed to creating a unique workplace to explore all your potential and a culture of high standards but humble colleagues.

Already working at Loyal Guru?

Let’s recruit together and find your next colleague.


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