About Loyal Guru:

Loyal Guru is a Barcelona-based company founded in 2016 to improve the way supermarkets and retailers interact with their customers by combining consumer data and super fast loyalty capabilities.

Our powerful platform is equipped with everything you need for seamless data collection and activation through automated loyalty programs and personalized offers.

 
The role:

We are looking for a passionate and resolutive person who would go the extra mile, to join Loyal Guru as a Senior Customer Success Manager. Ideal candidates will have experience in the usage of saas products/CRM platforms

Proficiency in Italian is a must =) 

What your daily work will look like:

• Manage around 10 accounts, making sure that the product and service are meeting the customers' expectations.
• Lead and follow up on the onboarding process and platform training. 

• During the onboarding process, execute specific actions and campaigns that our customers define
• Deliver monthly follow up of KPIs and detect red flags regarding business activity
• Guarantee our customers are receiving appropriate support from all areas of the business and follow up on every issue.
• Develop the ability to make contributions and proposals to make the product better from a customer/user point of view. 
• Understand customer needs and identify up-selling opportunities to work alongside the Account Executive
• Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.

Your Background:

• Previous experience in Retail.
• English, Italian and Spanish proficiency is mandatory
• Proficiency in Excel. Controlling other analytical tools is a plus 
• Bachelor's degree in business, economy, or any related field. 
• You have a very analytical mindset and an eye for detail 
• Excellent communication and negotiation skills and a customer-oriented attitude
• A customer-oriented person with a strong focus on results

The following knowledge will be a plus (not mandatory)

• Previous experience as a Customer Success Manager in SaaS B2B companies
• Background in tech companies is a plus
• Studies in a business-related field are a plus

Your personality:

 We are proud of having such an amazing team!

We are humble, engaging, and easy-going people with a collaborative mindset. Although we work really hard, there's still a place for fun.

We expect our new teammates to have the same philosophy. So if this is you, don't hesitate and apply. Continue reading and you'll find more incentives ;-)

Who you are: 🤩 🤩 we are amazed and proud of having such a great team! ⭐️⭐️ On top of such a great talent, we are humble, engaging, and easy-going people with a can-do and collaborative mindset. If this is also you, we would love you to join us

What's in it for you?: Our people are our greatest asset! We are committed to creating a unique workplace to explore everyone's potential where collaboration and teamwork make the difference in our cross-functional teams 💪

Also: 

• 🏥 50% discount on private health care with Sanitas
• Flexible schedule 
• Fridays short days
• Training budget  📚 📖 and free access to O'Reilly 📚  --> Explore your capabilities and keep on learning
• We are remote-friendly!  🌍  No matter your location what's important is your contribution.
•  🏖  25 days of paid vacation   🏖 
• English lessons 🇬🇧🇬🇧 with a native teacher
• Gym discounts 🏋️‍♀️🤸
• Flex compensation with Cobee 💸💸
• Team building activities 🎳🍻🍕