About Loyal Guru

Loyal Guru is a Barcelona-based company founded in 2016 with the mission of improving the way supermarkets and retailers interact with their customers by combining consumer data and super fast loyalty capabilities. Our powerful platform is equipped with everything you need for seamless data collection and activation through automated loyalty programs and personalized offers.

Loyal Guru is a fast-growing company, always full of new challenges so we are glad to count on a great and passionate team of professionals, looking to thrive and contribute to our mission. 

Job purpose

As the Customer Success Director, you’ll be responsible for a team of Customer Success Managers. Your mission is to make sure that our customers keep satisfied using our platform while keeping our team motivated and in continuous development. Also, you’ll be reporting to the VP of Client.

What your daily work will look like:

● Managing and developing a small group of CSM. 
● Knowledge of retail loyalty programmes. Leading, developing and sustaining solid long lasting relationships with
the clients for mutual benefit.
● Building the strategy, defining the loyalty club and generating new
business opportunities on the client portfolio.
● Resolve any issues and problems faced by clients and deal with
complaints to maintain trust
● Controls profitability on the account, investment and other KPIs
● Make sure the product and service meet the client’s expectations
● As a retail expert, anticipates to future needs of the market and
identifies new opportunities
● Make contribution to a better vision and product development
● Act as the liaison between internal and external stakeholders to meet
client ‘s requirements and deliveries
● Prepare regular reports of progress and forecasts to internal and
external stakeholders using key account metrics
● Face to face visits with the client and the team when required

Your Background:

● +5 years experience as a consultant in a retail environment
● +3 years as a AE or CSM
● English and Spanish proficiency is mandatory
● Proficiency in Excel. Controlling other analytical tools is a plus
● Bachelor's degree in business, economy, or any related field.
● You have a very analytical mindset and an eye for detail
● Excellent communication and negotiation skills and a
customer-oriented attitude
● Customer oriented person with a strong focus on results
The following knowledge will be a plus (not mandatory)
● Background in tech companies are a plus
● Studies in a business-related field are a plus

Benefits:

● We are remote-friendly! 🌍 No matter your location what's important is
your contribution.
● Flexible schedule.
● Fridays are short days.
● Birthdays day-off.
● Training budget 📚 📖 and free access to O'Reilly 📚
● 🏖 25 days of paid vacation 🏖
● English lessons 📖
● Gym discounts 🤸
● Flex compensation with Cobee 💸💸
● 🏥 50% discount on private health care
● Team building activities 🎳🍻