About Loyal Guru

Loyal Guru’s platform solves the unique challenges of developing their retail business with next-gen loyalty initiatives, personalized offers at scale, advanced retail analytics and new opportunities for monetization.

Our solution simplifies the complexities that arise from high volumes of shoppers, transactions and data of Enterprise Retail, by collecting all data in real-time, creating a Single Source of Truth, and developing, retaining and recovering customers both online and at point-of-sale.

At Loyal Guru, we believe every retailer can become a key player in the industry when using the right tools.

We are committed to empowering our customers with smart tools that make every interaction with their clients smarter, more profitable and the purchase experience better.

The role

The Presales Engineer provides additional support to account executives and conducts demonstrations for strategic purposes. Working alongside Product you’ll be participating in different stages of the sales process providing technical and functional support to enable sales and help our customers find the best solution for their business goals.

Responsibilities:

• Work with Sales Managers to identify our customer business goals and help on the creation of a value proposition around our product that addresses them.
• Understand our customer's technology to design and recommend customized solutions for the best set-up.
• Deliver Customer-tailored product presentations and demos to prove the product’s value.
• Responsible for coordination Request for Information (RFI), Request for Proposal (RFP), and Proof of Concepts (POC).

Requirements:

• Previous experience (3 years+) working with any CRM/ERP/POS solutions (SaaS) as Pre-Sales or Professional Services Consultant
• Experience working in Retail industry is a plus
• Strong solutions architecture experience with complex enterprise solutions
• Familiarity with:

1. APIs
2. GCP environments

• Experience in presentations, technical and executive documents.
• Outstanding communication skills, particularly in conveying technical concepts in a manner that is easy for clients and non-technical partners to understand
• Hands-on, high-energy, passionate, and creative problem solver
• Demonstrated experience in owning projects end to end that involves coordinating many resources and teams.

• Languages:

1.   English proficient 
2. Italian: Native or advanced. 
3. Spanish will be a plus

• University degree in computer science, engineering, or related fields, or equivalent experience preferred.

Benefits:

● We are remote-friendly! 🌍 No matter your location what's important is
your contribution.
● Flexible schedule.
● Fridays are short days.
● Birthdays day-off.
● Training budget 📚 📖 and free access to O'Reilly 📚
● 🏖 25 days of paid vacation 🏖
● English lessons 📖
● Gym discounts 🤸
● Flex compensation with Cobee 💸💸
● 🏥 50% discount on private health care
● Team building activities 🎳🍻