Hi there! 👋

At Loyal Guru, we’re looking for a Support & Training Customer Success professional to help us keep transforming our clients’ experiences and take their loyalty programs to the next level. 🌟

Are you excited about working directly with customers, providing top-notch support, and empowering them to get the most out of our platform? If so, this is the place for you!

🔹 This is a full-time position, starting as an internship with the intention of transitioning to a permanent role.

What will you do in this role?

🎯 Provide exceptional support: You’ll manage tickets via JIRA, ensuring effective problem resolution.

💬 Be the first point of contact: You’ll handle inquiries and requests through our Help Center, helping clients achieve their goals.

📊 Create value with data: You’ll prepare customized reports and analyses to boost the performance of our clients’ loyalty programs.

🤝 Support our CSMs: Collaborate with Customer Success Managers to manage client budgets, campaigns, and ROI.

🎓 Train clients: Design and deliver training sessions on our platform's modules, ensuring clients feel empowered.

💡 Be the voice of the customer: Collect feedback to provide valuable insights for product development.

What are we looking for?

✨ Experience: Ideally 1-2 years in Customer Success, Customer Support, or Training roles, preferably in B2B SaaS companies.
✨ Languages: Proficiency in English (essential) and Spanish.
✨ Analytical skills: Advanced Excel skills are a must, and experience with other analytical tools is a plus!
✨ Education: A degree in Business Administration, Economics, or related fields.
✨ Attention to detail: You have an analytical mindset and a keen eye for detail.
✨ Customer-focused: Excellent communication skills and a problem-solving attitude to meet client needs.

What benefits do we offer?

🌟 Flexibility for your daily life:

• Flexible schedules ⏰
• Reduced hours on Fridays and during August 🕑
• Option to work hybrid or fully remote 🏠

🌟 Time for yourself:

• 7 extra paid vacation days 🏖
• A day off on your birthday 🎂🎉

🌟 Office perks:

• Delicious breakfasts with fruit and pastries 🥐🍎

🌟 To grow and have fun:

• Team-building activities and fun team events 🎳🍕

About Loyal Guru

Loyal Guru is a leading SaaS platform for managing personalized loyalty programs for retailers. We work with some of the biggest names in the industry, helping them connect with millions of customers through innovative solutions.

📩 Send us your application. We can’t wait to meet you! 😊